⚙️ IT Support & Maintenance
Providing 24/7 technical support, routine system maintenance, and infrastructure proactive monitoring for stable operations.
Our Support & Maintenance Services
- Help Desk and Remote Assistance (Tier 1-3)
- Proactive Monitoring of Servers and Networks
- System Updates and Patch Management
- Disaster Recovery and Business Continuity Planning
Featured Project: Managed Services for Mid-size Enterprise
Client / Industry
Manufacturing Company / Industrial
Key Service
Managed IT Services & Infrastructure Optimization
Technologies Used
Zendesk
Nagios
Windows Server
Azure AD
1. The Challenge
The client lacked dedicated internal IT staff, leading to slow issue resolution (average 3 days) and frequent hardware failures. Their system backups were unreliable and untested, posing a major business risk.
2. Our Solution
We implemented a Managed Service Provider (MSP) model, providing a dedicated 24/7 Service Desk. We installed proactive monitoring tools on all critical assets and automated daily tested backups with a recovery plan.
3. The Results
- 📈 Reduced average ticket resolution time by 88% (from 3 days to under 4 hours).
- 💰 Lowered annual IT infrastructure costs by 15% through proactive maintenance.
- 🛡️ Achieved 100% successful recovery test during the first quarter audit.